title: Ribha — Buyer Terms of Use version: 1.1 effective_date: TBD url: ribha.store/buyer-terms ---

RIBHA

Share. Sell. Earn.

Buyer Terms of Use

Effective date: [DATE] Version 1.1 ribha.store/buyer-terms

This document is written in plain language. It tells you exactly what Ribha is, who you are buying from, and what your rights are. It takes about 2 minutes to read.

On this page

1. What is Ribha?
2. How placing an order works
3. Payment
4. Delivery
5. Returns and refunds
6. Privacy Notice and your personal information
7. Ribha's responsibility
8. Grievance Officer
9. Changes to these terms
10. Governing law and your consumer rights
11. Contact us

1. What is Ribha?

Ribha is a platform that helps independent sellers manage their stores and sell products. When you place an order on Ribha, you are buying from an independent store owner — not from Ribha itself.

Ribha does not sell products, hold stock, collect your payment, or ship your order. Every product on Ribha belongs to an independent store owner who is responsible for it.

Think of Ribha as the shop premises, not the shopkeeper. The shopkeeper is the store owner you are buying from.

For legal purposes, Ribha is an intermediary under Section 2(1)(w) of the Information Technology Act, 2000. We do not control or endorse the products listed by store owners.

You must be at least 18 years old to place an order, or place the order under the supervision of a parent or guardian.

2. How placing an order works

2.1 Filling the order form

When you place an order you will be asked for your name, phone number, and delivery address. This is shared with the store owner (and, where applicable, with the source store fulfilling the order on their behalf — see §6.3) so they can fulfil and deliver your order.

2.2 Your order is not confirmed immediately

Placing an order creates a record of your intent to buy. It is not a binding sale contract. The store owner reviews the order and confirms it in their dashboard. You will receive a WhatsApp or SMS message when your order is confirmed.

2.3 Delivery charges are agreed after placing

The final total including delivery charges is not fixed at the time you place your order. After placing your order, the store owner will contact you on WhatsApp to agree the delivery charge. Your confirmed total — including delivery — will be sent to you once the order is confirmed.

Because no sale contract is formed until the store confirms your order on WhatsApp (see §2.2), there is no commitment to pay until that confirmation. If you do not agree with the final total, you can decline the order at no cost.

2.4 Minimum order quantity

Some products have a minimum number of units you must buy. This is set by the store owner and shown on the product page. You cannot place an order below this minimum.

2.5 Accepting these terms

By tapping Place Order you confirm that you have read and agreed to:

• these Buyer Terms of Use, including the privacy notice in §6, and
• the store's return policy shown on the product page (where provided).

You also consent to the store owner and Ribha contacting you on WhatsApp and SMS at the phone number you provided for the purpose of completing this order — order confirmation, payment coordination, dispatch and delivery updates, and post-sale support. You may opt out of marketing messages at any time by replying STOP.

2.6 Cancelling your order

You may cancel your order at no cost before the store owner confirms it on WhatsApp — simply message the store, or do not respond to the confirmation message and the store may cancel the order. After the store owner has confirmed your order, cancellation is governed by the store's return policy.

3. Payment

All payments are made directly to the store owner — not to Ribha. Ribha never collects, holds, or processes any payment on your behalf. Ribha does not store any UPI ID, bank account number, or card details — yours or the store's.

After placing your order, the store owner will contact you on WhatsApp to confirm payment details. Payment can be made via UPI, bank transfer, cash on delivery, or any other method the store owner accepts.

Ribha has no visibility into whether payment has been made between you and the store owner.

If anyone other than the store owner asks you to pay via Ribha or claims to be collecting payment on Ribha's behalf — do not pay them. Ribha does not collect payments. Report any such request to grievance@ribha.store.

4. Delivery

Delivery is the responsibility of the store owner. The store owner will ship your order and share a tracking number with you once dispatched. The store owner will notify you on WhatsApp or SMS when your order is shipped.

In some cases, the product may be shipped directly from a different supplier (the source store). This is transparent to you — your contact is always the store you ordered from, and all tracking and communication comes through them.

Ribha is not responsible for delays caused by couriers, weather, strikes, government action, internet outages, natural disasters, or any other circumstance outside the store owner's reasonable control.

5. Returns and refunds

5.1 The store's return policy applies

Each store sets its own return policy. Where a store has set a return policy, it is displayed on the product page — tap Return policy near the order form to read it before placing your order. The return window, conditions, and refund method are all set by the store owner.

If no return policy is shown, contact the store owner on WhatsApp to confirm their policy before paying.

For example, a store's policy may allow returns only for defective items, allow them only within a fixed window, offer exchange instead of refund, or not allow returns at all.

5.2 How to request a return

Contact the store owner directly on WhatsApp with your order number and the reason for your return. The store owner will respond within the timeframe stated in their policy.

5.3 Refunds are processed by the store owner

If your return is approved, the store owner will refund you directly — via UPI, bank transfer, or cash. Ribha does not process refunds.

5.4 If you have a problem with a store owner

If a store owner fails to fulfil your order, does not respond to a valid return request, or behaves dishonestly, you can report them to Ribha at grievance@ribha.store. Ribha may investigate and may suspend the store.

However, Ribha is not a party to the sale contract and cannot enforce refunds, compel performance, or guarantee financial recovery. Ribha is not liable for any loss arising from a transaction between you and a store owner. Your statutory rights under the Consumer Protection Act, 2019 are unaffected (see §10).

6. Privacy Notice and your personal information

This section summarises how Ribha handles buyer information. The full Privacy Policy is at ribha.store/privacy.

6.1 Ribha is the Data Fiduciary

For the personal information you provide on the Platform, Ribha is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act). Where a store owner (or a source store fulfilling your order) further processes your data, that store acts as an independent or joint Data Fiduciary for the purposes of fulfilling and supporting your order.

6.2 What we collect

When you place an order, Ribha collects:

• Your name
• Your phone number
• Your delivery address
• Limited device and log data (IP address, browser, basic usage events) for security and to operate the Platform

Ribha does not collect or store your PAN, GSTIN, bank account number, IFSC, UPI ID, payment QR code, card details, or Aadhaar.

6.3 How we use and share it

Your information is used only to:

• Share with the store owner you ordered from — and, where the order is fulfilled by a different source store, with that source store — so the order can be fulfilled and delivered;
• Send you order status notifications via WhatsApp or SMS;
• Maintain platform security and prevent fraud;
• Comply with applicable law.

Your information is never sold, shared with third parties for marketing, or used for advertising.

6.4 How long we keep your information

• Order data: retained for 3 years from the date of your last order (for tax, dispute, and warranty purposes), then will be deleted.
• Saved profile (name, address): retained until you ask us to delete it (see §6.7).
• Device and log data: retained for 12 months, then will be deleted.

6.5 Where your information is stored

Your information is stored on cloud servers located in [India / AWS Mumbai region]. We use industry-standard security measures including TLS in transit, access controls, and audit logs.

6.6 Your rights under the DPDP Act, 2023

You have the right to:

• Access a summary of the personal information Ribha processes about you;
• Correct or update your information;
• Erase your information, subject to retention required by law;
• Withdraw consent previously given (this may limit some functionality);
• Nominate another individual to exercise these rights in the event of your death or incapacity;
• Grievance redressal — see §8.

To exercise any of these rights, email privacy@ribha.store from the phone number or email associated with your account. We will respond within 15 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India under the DPDP Act.

6.7 Deleting your information

You can request deletion of your buyer account and all associated data at any time by emailing privacy@ribha.store. Your details will be removed within 7 working days, except where we are required by law to retain certain records (for example, completed orders for tax purposes).

7. Ribha's responsibility

Ribha provides a platform. Ribha is not responsible for:

• the quality, accuracy, or legality of any product sold on the platform;
• whether a store owner fulfils an order;
• whether a store owner honours their stated return policy;
• any payment made directly between you and a store owner;
• any financial loss arising from a transaction with a store owner.

Ribha is not a party to any contract of sale between you and a store owner.

To the maximum extent permitted by law, Ribha's aggregate liability to you for any matter arising out of your use of the Platform shall not exceed ₹[1,000] or the value of the order in question, whichever is higher. Nothing in this clause limits your statutory rights under the Consumer Protection Act, 2019, or any liability that cannot be excluded under Indian law.

8. Grievance Officer

In compliance with Rule 3(2) of the IT Intermediary Rules, 2021 and Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020:

Name: [GRIEVANCE_OFFICER_NAME]

Designation: Grievance Officer

Email: grievance@ribha.store

Address: [REGISTERED_OFFICE_ADDRESS]

We will acknowledge your complaint within 48 hours of receipt and resolve it within 15 days (or such shorter period as required by law). For data-protection complaints specifically, write to privacy@ribha.store; if unresolved, you may approach the Data Protection Board of India.

9. Changes to these terms

Ribha may update these Buyer Terms of Use. The current version is always available at ribha.store/buyer-terms. The version in effect at the time you placed your order governs that transaction.

If you continue to place orders after updated terms have been published, you are agreeing to the updated terms.

10. Governing law and your consumer rights

These terms are governed by the laws of India, including the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023.

Any dispute between you and Ribha shall be subject to the jurisdiction of the courts of [CITY], India. We encourage you to contact us first at grievance@ribha.store — most issues can be resolved without legal proceedings.

Nothing in this clause limits your right under §35 of the Consumer Protection Act, 2019 to approach a Consumer Forum in the jurisdiction where you reside, work, or where the cause of action arose.

11. Contact us

If you have any questions about these terms or need help with an order:

• Buyer support: support@ribha.store
• Grievances: grievance@ribha.store
• Privacy / data rights: privacy@ribha.store
• Website: ribha.store/buyer-terms

We aim to respond to general queries within 2 business days and to grievances within 48 hours.

End of Buyer Terms of Use Ribha · ribha.store · Version 1.1 · [DATE]