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title: Ribha — Store Owner Terms and Conditions

version: 1.0

effective_date: TBD

url: ribha.store/terms

RIBHA

Share. Sell. Earn.

Store Owner Terms and Conditions

Effective date: [DATE]

Version 1.0

ribha.store/terms

These terms apply to store owners — anyone who creates a store on Ribha. By ticking the acceptance checkbox during sign-up you agree to be bound by these terms.

If you are a buyer, please read the Buyer Terms of Use at ribha.store/buyer-terms instead.

On this page

  1. Who we are
  2. Eligibility
  3. Your account and store
  4. Products and listings
  5. Orders and fulfilment
  6. Reseller network
  7. Payments and earnings
  8. Returns and refunds
  9. Prohibited conduct
  10. Data Ribha collects from you
  11. Ribha's role and liability
  12. Indemnification
  13. Moderation and suspension
  14. Intellectual property
  15. Changes to these terms
  16. Governing law
  17. Contact

1. Who We Are

Ribha ("we", "us", "our", "the platform") is an online social commerce platform at ribha.store. Ribha provides tools for store owners to list products, connect with resellers, and manage orders. Ribha is not a marketplace — it does not sell, stock, or fulfil products itself. Every transaction is between a store owner and their buyer directly.

2. Eligibility

To create a store on Ribha you must:

By creating a store you confirm that all of the above are true. Ribha may require confirmation of eligibility at any time and may suspend your account if eligibility cannot be established.

3. Your Account and Store

3.1 One account, one store

Each phone number may be associated with one Ribha account and one store. You are responsible for all activity under your account.

3.2 Store slug — permanent

Your store slug — the unique identifier used in all your shareable links — is set at store creation and is permanent. It cannot be changed. Your store display name can be edited at any time.

3.3 Account security

Access is protected by OTP sent to your registered phone number. Do not share your OTP with anyone. Report suspected unauthorised access to support@ribha.store immediately.

3.4 Accurate information

Your store name, description, product listings, and all other information must be accurate, complete, and not misleading. Keep all information up to date.

4. Products and Listings

4.1 Your responsibility

You are solely responsible for the products you list. By listing a product you confirm that:

4.2 Prohibited products

The following may not be listed on Ribha under any circumstances:

Ribha reserves the right to remove any prohibited listing without notice and to suspend the associated account.

4.3 Pricing

You set your own prices. Your cost price is visible only to you. Your selling price charged to your buyers is never disclosed to your source store. Ribha does not control your pricing except to enforce any platform-wide minimum margin setting.

4.4 Stock accuracy

You must keep stock counts accurate. Update listings promptly when products go out of stock. Ribha may automatically deactivate a listing when stock reaches zero.

5. Orders and Fulfilment

5.1 Obligation to fulfil

When a buyer places an order for your product — whether via your storefront, a reseller link, or a carrying store — you are obligated to fulfil that order in accordance with the terms shown to the buyer.

5.2 Buyer communication

You agree to communicate with buyers promptly and honestly via WhatsApp to confirm delivery charges, collect payment, provide tracking, and resolve issues.

5.3 Fulfilment orders from carrying stores

When a carrying store sells one of your products, you are responsible for fulfilling and shipping the order directly to the buyer once the carrying store confirms payment. You must not contact the buyer directly — all buyer communication goes through the carrying store. The buyer does not know your identity and it must remain that way.

5.4 Delivery charges

Delivery charges are agreed with the buyer via WhatsApp after the order is placed. You must enter the agreed amount in the Ribha dashboard before confirming. Once confirmed the total is locked.

5.5 Order records

All orders placed through the platform are recorded by Ribha for tracking and dispute resolution. These records are considered accurate representations of confirmed orders.

6. Reseller Network

6.1 Your invite link

Your reseller invite link allows other store owners to connect with your store and source your products. You are responsible for how and where you share it. Do not share your invite link in public forums, spam groups, or any channel that could attract bad-faith actors.

6.2 Access controls

You may enable or disable reselling at store level and per product at any time. Disabling pauses sourced copies in connected stores but does not cancel existing orders. You may revoke any reseller connection at any time.

6.3 Auto-approve

With auto-approve enabled, any store tapping your invite link is immediately connected. With auto-approve disabled, you must review pending requests promptly. Ribha may expire pending requests at its discretion.

6.4 When you source products from others

If you add sourced products from another store you must:

7. Payments and Earnings

Ribha does not process, hold, or transfer any payments. All money — buyer payments, payments between carrying stores and source stores, and refunds — flows directly between the parties offline via UPI, bank transfer, cash, or any agreed method.

The earnings balance in your Ribha dashboard is a record that helps you track what you have earned through delivered orders. It does not represent money held by Ribha. Ribha has no obligation to pay you any amount shown in your balance.

8. Returns and Refunds

8.1 You must set a return policy

You are required to set a return policy for your store. A default policy is set for you at store creation — you can update it at any time from Store Settings. Your policy is displayed on your product pages so buyers can read it before placing an order.

8.2 You must honour your policy

You must process valid return requests within the timeframe stated in your policy. Failure to honour your return policy may result in account suspension.

8.3 Refunds are offline

All refunds are processed directly between you and your buyer. Ribha does not process or facilitate refunds.

9. Prohibited Conduct

You must not use Ribha to:

Any violation is grounds for immediate account suspension.

10. Data Ribha Collects From You

Ribha collects only your name and phone number. No financial details, identity documents, bank information, or UPI details are collected or stored at any time.

Your phone number is used solely to send you OTP for login and order notifications. It is never sold or shared for marketing purposes.

By creating a store you consent to your store name and description being visible to anyone who receives your storefront link or reseller invite link.

For full details of what Ribha collects (including when you sign in with Google), how it is used, and your rights, see the Privacy Policy at ribha.store/privacy.

11. Ribha's Role and Liability

Ribha is an intermediary platform. It is not a party to any transaction between a store owner and a buyer. Ribha is not liable for:

To the fullest extent permitted by Indian law, Ribha's total liability to any store owner for any claim is limited to zero rupees, since Ribha collects no fees from store owners in the current operating model.

12. Indemnification

You agree to indemnify and hold Ribha harmless from any claims, losses, or costs (including legal fees) arising from:

13. Moderation and Suspension

Ribha may suspend, restrict, or permanently remove any account that violates these terms, engages in fraud, lists prohibited products, or acts in a manner harmful to other users or the platform.

Where possible Ribha will provide notice and opportunity to respond before acting. In cases of serious or urgent violations Ribha may act without prior notice.

All moderation actions are logged. You may appeal a suspension by contacting support@ribha.store.

14. Intellectual Property

All intellectual property in the Ribha platform — brand, design, code, content — is owned by Ribha. You may not copy or reproduce any part of the platform without express written permission.

Content you upload — product photos, descriptions — remains your property. By uploading it you grant Ribha a non-exclusive licence to display it on the platform to operate your store. This licence ends when you delete the content or close your account.

15. Changes to These Terms

Ribha may update these terms. Store owners will be notified within the platform on next login and must re-accept updated terms before continuing to use the platform. Continued use of the platform after updated terms are effective constitutes acceptance.

16. Governing Law

These terms are governed by the laws of India, including the Information Technology Act 2000, Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023.

Any dispute shall be subject to the exclusive jurisdiction of the courts of [City], India. We encourage you to contact us first at support@ribha.store before initiating legal proceedings.

17. Contact

Response time: within 2 business days.

Ribha · ribha.store · Version 1.0 · [DATE]